Terms and Conditions for Cococarts

Last Updated: 12-12-2024

Introduction

Welcome to Cococarts, your trusted e-commerce destination for fresh natural fruit juices and tender coconuts. These Terms and Conditions (“Terms”) govern your access to and use of the website www.cococarts.com (the “Website”), operated by Cococarts India Private Limited (“Cococarts,” “we,” “us,” or “our”). By accessing or using the Website, including making a purchase, you agree to be bound by these Terms, our Privacy Policy, and any other applicable policies, collectively forming a legally binding agreement (“Agreement”). If you do not agree to these Terms, please do not use the Website.

1. Website Availability

Cococarts strives to keep the Website accessible 24/7. However, we reserve the right to suspend, withdraw, or modify any part of the Website at any time, including for maintenance or updates. We are not liable for any loss or inconvenience due to such interruptions.

2. Your Status

By placing an order with Cococarts, you confirm that:

  • You are at least 18 years of age.

  • You are legally capable of entering into binding contracts.

3. Contract Between You and Cococarts

After you place an order, you will receive an acknowledgment email. This does not confirm acceptance. Your order is confirmed only when we send a dispatch confirmation email. A binding contract is formed when your order is dispatched for delivery.

4. Payment Terms

  • Payments are securely processed through trusted third-party gateways (e.g., Razorpay, CCAvenue).

  • All payment information is protected with industry-standard encryption.

  • You are responsible for using secure and valid payment methods.

  • Cococarts will not be liable for unauthorized transactions.

  • All prices are listed in INR and may change without prior notice.

5. Trademarks

All logos, trademarks, service marks, and trade names displayed on the Website are the property of Cococarts or its licensors and may not be used without express written consent.

6. External Links

Our Website may include links to third-party websites. Cococarts has no control over and assumes no responsibility for the content or practices of these external sites. Use them at your own risk.

7. Prohibited Uses

You agree not to:

  • Use the Website for unlawful, harmful, or misleading purposes.

  • Post or share content that is offensive, defamatory, or violates any laws.

  • Interfere with or disrupt the Website’s performance or security.

8. Delivery Policy

  • Accuracy of Details: You must provide accurate delivery information. Errors may lead to failed deliveries, for which additional charges may apply.

  • Force Majeure: Cococarts is not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, strikes, or governmental actions).

  • Partial Delivery/Refunds: If a delivery fails due to our fault, we will offer a full refund or arrange a redelivery.

9. Return and Refund Policy

  • Defective Products: If a product is damaged or defective, you may reject it at the time of delivery or contact us within 3 days for a return, replacement, or refund.

  • Fresh Products: As we deliver perishable items, please inspect them immediately upon delivery and report any issues promptly.

  • Refunds: Eligible refunds will be processed within 7 working days via the original payment method or e-wallet.

10. Limitation of Liability

Cococarts’ total liability in any matter arising from a transaction will not exceed the amount you paid for the product in question. We are not responsible for indirect, incidental, or health-related damages resulting from the use of our products.

11. Product Recall

If a product recall is necessary, we will inform you via email. You may return the affected product for a full refund or replacement. Used products are not eligible for return or refund.

12. Freshness and Best Before Dates

Our products, including juices and tender coconuts, are perishable. We provide estimated “Best Before Dates” as guidance. Actual freshness depends on your storage conditions. You are responsible for proper storage and safe consumption.

13. Health Claims and Risks

Any health-related information about our products is based on manufacturer claims or publicly available knowledge. Cococarts does not independently verify such claims. Please consult a healthcare provider before consuming products if you have health concerns.

14. No Commercial Use

The Website and its contents are intended for personal use only. You may not copy, distribute, or exploit any part of the Website for commercial purposes without written permission.

15. Registration and Account

You may need to create an account to make purchases. You agree to provide accurate information, maintain confidentiality of your login credentials, and inform us of any unauthorized activity on your account.

16. General Terms

  • Entire Agreement: These Terms, along with our Privacy Policy and Return Policy, form the entire agreement between you and Cococarts.

  • Modifications: We reserve the right to amend these Terms at any time. Continued use of the Website implies acceptance of updated Terms.

  • Jurisdiction: These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in [City, India].

17. Contact Information

For any queries or concerns regarding these Terms and Conditions, feel free to contact us:
Email: info@cococarts.com
Phone: +91 9082258851

By using our Website and placing orders, you confirm that you have read, understood, and agreed to these Terms and Conditions.